WhatsApp08:40Ivy Lodge · Killarney
“Can we check out at 14:00 instead of 11:00?”
Good morning! Late check-out until 14:00 is possible for €20. Shall I add it to your stay?
✓ answered during breakfast service · Italian
Concierva is an AI receptionist for your property. It answers the phone, WhatsApp, your website chat and every Booking.com, Airbnb and Expedia message in the guest's language, takes the booking and keeps rooms and rates in sync on 75 channels. Day and night.
Guests call, write on WhatsApp, chat on your website or message you on Booking.com, Airbnb and Expedia. Concierva answers all of them, takes the booking and keeps your rooms in sync.
Concierva AI24/7 · 45+ languages
01A natural voice in the caller's language. It knows your rooms and prices and books the free room during the call.
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02Visitors ask about dates, parking or breakfast and get an answer in seconds, then book direct, without commission.
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03Where most guests prefer to write. Check-in instructions, questions and bookings, answered day and night.
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04It reads each message together with the booking and replies from your own information, in the guest's language.
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05One calendar for 75 channels. Change a price once; when a room sells, it closes everywhere.
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06Cancellations, payments and complaints go to your team with a summary. You approve what goes out.
See howIn the morning, when the desk is full at midday, and after the last guest has gone to bed. Concierva answers the ones it can — and leaves a clear note for your team on the ones it shouldn't.
WhatsApp
Phone call
Booking.comExample properties and conversations.
Booking.com, Expedia and Airbnb messages, WhatsApp, website chat and calls — in one place, answered from your own information.
Change a rate once and it is live everywhere. When a room sells, it closes on every channel.
A natural voice that knows your rooms and prices, checks availability and takes the booking — in 45+ languages.
Cancellations, changes and complaints always go to a person. Start in draft mode and approve every reply.
One calendar for every booking — from Booking.com, Airbnb, your phone line and your website.
| Room | Fri 24 | Sat 25 | Sun 26 | Mon 27 | Tue 28 |
|---|---|---|---|---|---|
| Lake Suite | € 240 | BWeber · Booking.com | € 240 | € 220 | |
| Double 2 | ANovak · Airbnb | € 140 | € 130 | ||
| Family Suite | € 210 | € 220 | ☎Rossi · phone, booked at 02:14 | € 200 | |
| Single | € 90 | € 95 | € 95 | € 90 | € 90 |
Your team looks after the guest in front of them. Concierva looks after everyone else.
Your team handles only what needs a person. Concierva handles the rest, on every channel.
Answers, books and keeps every channel in sync while you clean rooms, serve breakfast or sleep.
Airbnb and Booking.com guests get instant answers about check-in, keys and house rules.
Already have a PMS? Keep it — Concierva adds the AI front desk on top of the system you use.
Rooms, rates, house rules and check-in details. We set it up with you.
Link Booking.com, Expedia, Airbnb and more from your Concierva dashboard.
Calls, messages and bookings are handled. You see everything in one inbox and one calendar.
Early-access prices for our first properties. No setup fee, cancel anytime.
An AI, built for hotels. It speaks and writes naturally, in the guest's language, and answers only from the information you give it. When something needs a person, it hands the conversation to your team with a summary.
Concierva answers only from the information you give it. Anything it doesn't know — and every cancellation, change, payment or complaint — goes to your team. You can start in draft mode and approve every reply.
No. Keep your system; Concierva AI works on top of it. If you don't have a channel manager, Concierva Complete includes one.
Booking.com, Expedia, Airbnb, Google Hotels, Agoda, Vrbo and 70+ more for rooms and rates. Guest messages from Booking.com, Expedia and Airbnb — plus phone, WhatsApp, website chat and email.
Concierva replies in your guest's language — more than 45 languages, on the phone and in writing.
Concierva is opening to its first properties. Leave your email and we'll set you up personally.